Support

You may have recently been asked for some additional information about you or the source of your account funding from our Safer Gambling Team. We operate under a licence provided by the UK Gambling...

Making sure your contact details are kept up to date assists us in this process.

Online gambling operators are required by law, via licensing conditions and codes, to take steps to help ensure that gambling is fair and open, is not linked to crime, and does not lead to harm. Si...

If you have any questions regarding this process, you can contact us via our support form, SMS or live chat.

We may just need to ask you to provide some ID, such as a passport, driver’s licence or other recognised government issued document. For further information regarding Verification, please see here....

We would be happy to provide you with any additional information that you require, simply contact a member of our Customer Service team for be help. Alternatively, you can familiarise yourself with...

Yes, all betting and gaming operators licensed by the Gambling Commission of Great Britain have the same responsibility to conduct Know Your Customer checks. Further information from the GB Gamblin...

If we are unable to speak with you or you cannot provide us with the required information or documentation, we may take steps to restrict your account until we are able to obtain this.

This will depend on the documents requested and if you are unable to access your account, this may be why. For more information, please contact support via our support form, SMS or live chat.

At our casino, we believe in doing the right thing, and so a lot of effort goes into ensuring that our players spend within their means. It’s no secret that is committed to promoting responsible ga...